CCBA Stakeholder Engagement

Question 1

What is stakeholder management?

Accepted Answer

Identifying, analyzing, planning, and executing actions to engage stakeholders throughout a project

Answer

Effective stakeholder management builds support, manages expectations, and addresses concerns proactively.

Question 2

What is a RACI matrix?

Accepted Answer

A chart defining Responsible, Accountable, Consulted, and Informed roles for each task

Answer

RACI clarifies who does the work, who has final authority, who provides input, and who needs to be kept informed.

Question 3

What techniques are used for requirements elicitation?

Accepted Answer

Interviews, workshops, surveys, observation, document analysis, and prototyping

Answer

Multiple techniques ensure comprehensive requirements gathering from diverse stakeholder perspectives.

Question 4

What is change management in business analysis?

Accepted Answer

A structured approach to transitioning individuals, teams, and organizations to a desired future state

Answer

Change management addresses the people side of change, ensuring adoption and minimizing resistance.

Question 5

What is a communication plan?

Accepted Answer

A strategy defining what information to share, with whom, how, and when throughout a project

Answer

Communication plans ensure the right information reaches the right people at the right time through the right channels.

(CCBA) Certification of Capability in Business Analysis Practice Test