CCBA Stakeholder Engagement

Question 1

What is stakeholder management?

Accepted Answer

Identifying, analyzing, planning, and executing actions to engage stakeholders throughout a project

Answer

Managing only customers

Answer

Ignoring difficult stakeholders

Answer

Only communicating with executives

Question 2

What is a RACI matrix?

Accepted Answer

A chart defining Responsible, Accountable, Consulted, and Informed roles for each task

Answer

A math formula

Answer

A risk assessment

Answer

A quality metric

Question 3

What techniques are used for requirements elicitation?

Accepted Answer

Interviews, workshops, surveys, observation, document analysis, and prototyping

Answer

Only interviews

Answer

Only reading documents

Answer

Only brainstorming

Question 4

What is change management in business analysis?

Accepted Answer

A structured approach to transitioning individuals, teams, and organizations to a desired future state

Answer

Only managing document changes

Answer

Changing project managers

Answer

Modifying software code

Question 5

What is a communication plan?

Accepted Answer

A strategy defining what information to share, with whom, how, and when throughout a project

Answer

An email template

Answer

A phone directory

Answer

A social media plan

Question 6

What is facilitation in business analysis?

Accepted Answer

Guiding groups through meetings and workshops to achieve productive outcomes

Answer

Presenting findings only

Answer

Taking notes at meetings

Answer

Managing schedules