CCBA Stakeholder Engagement 1 — Questions and Answers
Question 1: What is stakeholder management?
- Identifying, analyzing, planning, and executing actions to engage stakeholders throughout a project (Correct answer)
- Managing only customers
- Ignoring difficult stakeholders
- Only communicating with executives
Correct answer: Identifying, analyzing, planning, and executing actions to engage stakeholders throughout a project
Effective stakeholder management builds support, manages expectations, and addresses concerns proactively.
Question 2: What is a RACI matrix?
- A chart defining Responsible, Accountable, Consulted, and Informed roles for each task (Correct answer)
- A math formula
- A risk assessment
- A quality metric
Correct answer: A chart defining Responsible, Accountable, Consulted, and Informed roles for each task
RACI clarifies who does the work, who has final authority, who provides input, and who needs to be kept informed.
Question 3: What techniques are used for requirements elicitation?
- Interviews, workshops, surveys, observation, document analysis, and prototyping (Correct answer)
- Only interviews
- Only reading documents
- Only brainstorming
Correct answer: Interviews, workshops, surveys, observation, document analysis, and prototyping
Multiple techniques ensure comprehensive requirements gathering from diverse stakeholder perspectives.
Question 4: What is change management in business analysis?
- A structured approach to transitioning individuals, teams, and organizations to a desired future state (Correct answer)
- Only managing document changes
- Changing project managers
- Modifying software code
Correct answer: A structured approach to transitioning individuals, teams, and organizations to a desired future state
Change management addresses the people side of change, ensuring adoption and minimizing resistance.
Question 5: What is a communication plan?
- A strategy defining what information to share, with whom, how, and when throughout a project (Correct answer)
- An email template
- A phone directory
- A social media plan
Correct answer: A strategy defining what information to share, with whom, how, and when throughout a project
Communication plans ensure the right information reaches the right people at the right time through the right channels.
Question 6: What is facilitation in business analysis?
- Guiding groups through meetings and workshops to achieve productive outcomes (Correct answer)
- Presenting findings only
- Taking notes at meetings
- Managing schedules
Correct answer: Guiding groups through meetings and workshops to achieve productive outcomes
Facilitation skills help business analysts lead effective meetings that produce clear, actionable outcomes.
CCBA Stakeholder Engagement 1
What is stakeholder management?