CCA Change Models & Frameworks 3

Question 1

The Kübler-Ross Change Curve was originally developed to describe:

Accepted Answer

Stages of grief in terminally ill patients

Answer

Elisabeth Kübler-Ross developed the curve to describe emotional stages (denial, anger, bargaining, depression, acceptance) in terminally ill patients before it was applied to change management.

Question 2

In Kotter's 8-Step model, what is the purpose of 'generating short-term wins' (Step 6)?

Accepted Answer

To build credibility and momentum by demonstrating early successes

Answer

Short-term wins in Kotter's model build morale, silence critics, and demonstrate that the change is producing real results.

Question 3

Which change model uses 'Unfreeze–Change–Refreeze' as its three core stages?

Accepted Answer

Lewin's 3-Stage Model

Answer

Kurt Lewin's 3-Stage Model describes unfreezing old behaviors, implementing change, and refreezing the new state as the norm.

Question 4

In the context of change management, 'anchor' in Kotter's Step 8 refers to:

Accepted Answer

Embedding changes in organizational culture so they stick

Answer

Anchoring changes in culture means ensuring new behaviors are reinforced through norms, values, and leadership modeling so they become permanent.

Question 5

The ADKAR model is primarily intended to be used at which level of analysis?

Accepted Answer

Individual level

Answer

ADKAR is designed to measure and address change readiness at the individual level, recognizing that organizational change happens one person at a time.

(CCA) Certified Change Agent Practice Test

(CCA) Certified Change Agent Practice Test

CCA Change Models & Frameworks 3