CCA Resistance Management & Employee Adoption 1

Question 1

What is the recommended FIRST step when managing resistance to change?

Accepted Answer

Identify and understand the root causes of the resistance

Answer

Discipline employees who resist

Answer

Proceed with implementation and ignore resistance

Answer

Replace resistant employees immediately

Question 2

Active resistance to change is best characterized by:

Accepted Answer

Visible behaviors such as voicing objections, organizing opposition, or refusing to participate

Answer

Quietly complying while privately disagreeing

Answer

Taking a neutral stance and waiting to see the outcome

Answer

Asking clarifying questions about the change timeline

Question 3

What is 'passive resistance' in the context of organizational change?

Accepted Answer

Subtly avoiding or delaying compliance while outwardly appearing to accept the change

Answer

Publicly challenging leadership decisions in meetings

Answer

Submitting formal grievances through HR channels

Answer

Refusing to attend any project briefings

Question 4

What role do middle managers play in managing employee resistance to change?

Accepted Answer

They serve as critical bridges between senior leadership and front-line employees, translating and reinforcing the change

Answer

They are typically the source of most resistance and should be excluded

Answer

Their role is limited to approving budget adjustments

Answer

They are responsible only for technical implementation tasks

Question 5

The 'incremental change' approach helps reduce resistance primarily because:

Accepted Answer

Smaller steps feel less threatening and allow employees to build confidence and momentum gradually

Answer

It avoids the need for any stakeholder communication

Answer

It eliminates the need for leadership sponsorship

Answer

It reduces the total cost of the change initiative

Question 6

Which Prosci model specifically addresses managing individual resistance through the change journey?

Accepted Answer

ADKAR Model

Answer

Kotter's 8-Step Model

Answer

McKinsey 7-S Framework

Answer

Lewin's Force Field Analysis