CCA Cheat Sheet 2026

The 30 highest-yield CCA facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which management style emphasizes employee participation in decision-making? → Democratic
2. What is 'passive resistance' in the context of organizational change? → Subtly avoiding or delaying compliance while outwardly appearing to accept the change
3. What is the purpose of setting Key Performance Indicators (KPIs)? → Measure goal achievement
4. Which function of management involves setting goals and determining how to achieve them? → Planning
5. Which dimension is most critical to evaluate during a people readiness assessment? → Employee awareness and desire to support the change
6. How can leaders build credibility with their teams? → Demonstrating reliability and honesty
7. What is a key role of a change agent in management? → Promote and support organizational change
8. Which Prosci model specifically addresses managing individual resistance through the change journey? → ADKAR Model
9. Which risk mitigation strategy focuses on reducing the probability that a risk will occur? → Risk reduction (prevention)
10. What is appreciative inquiry as an approach to organizational change? → A strength-based approach that identifies what works well and builds on those strengths
11. What does effective delegation help managers achieve? → Empower teams and increase efficiency
12. What are the three phases of Kurt Lewin's change model? → Unfreeze, Change, Refreeze
13. What are Key Performance Indicators (KPIs) in change management? → Measurable metrics tracking progress toward change objectives and desired outcomes
14. Which model is commonly used in organizational change efforts? → Lewin’s Change Model
15. What role does leadership play in strategy execution? → Drives alignment and execution
16. Which of the following is a key output of a change impact assessment? → A structured inventory of affected stakeholder groups with impact ratings by category
17. A risk heat map in change management is primarily used to: → Visualize risks by plotting probability against impact to prioritize responses
18. What is the 'burning platform' concept in change management? → Creating a sense of urgency by highlighting the danger of not changing
19. What is a change readiness assessment? → An evaluation of the organization's capacity and willingness to undergo a specific change
20. What is the recommended FIRST step when managing resistance to change? → Identify and understand the root causes of the resistance
21. Which activity is typically the FIRST step in a formal change risk identification process? → Brainstorming potential risks with key stakeholders
22. Which communication method is most effective for delivering sensitive feedback? → Face-to-face meeting
23. What is the key difference between a risk and an issue in change management? → A risk is a potential future event, while an issue is a problem that has already occurred
24. When is the most appropriate time to conduct an initial change impact assessment? → During the early planning phase, before detailed solution design is complete
25. Why is adaptability important during implementation? → To improve responsiveness and results
26. Which of the following is an example of strategic management? → Expanding into a new market
27. Which assessment approach involves quantifying the readiness of different stakeholder groups on a numerical scale? → Readiness scorecard or dashboard
28. What is organizational culture and how does it impact change? → Shared values, beliefs, and behaviors that can either enable or resist change efforts
29. What does 'change saturation' indicate in an organizational context? → The organization is experiencing too many simultaneous changes to absorb them effectively
30. Why is feedback important in organizational development? → To guide improvement and engagement