CCA Change Models & Frameworks 3 ā Questions and Answers
Question 1: The KĆ¼bler-Ross Change Curve was originally developed to describe:
- Organizational restructuring phases
- Stages of grief in terminally ill patients (Correct answer)
- Team development milestones
- Product lifecycle transitions
Correct answer: Stages of grief in terminally ill patients
Elisabeth KĆ¼bler-Ross developed the curve to describe emotional stages (denial, anger, bargaining, depression, acceptance) in terminally ill patients before it was applied to change management.
Question 2: In Kotter's 8-Step model, what is the purpose of 'generating short-term wins' (Step 6)?
- To signal that the change project is complete
- To build credibility and momentum by demonstrating early successes (Correct answer)
- To replace long-term strategic goals
- To reward executives for approving the initiative
Correct answer: To build credibility and momentum by demonstrating early successes
Short-term wins in Kotter's model build morale, silence critics, and demonstrate that the change is producing real results.
Question 3: Which change model uses 'UnfreezeāChangeāRefreeze' as its three core stages?
- Bridges' Transition Model
- ADKAR
- Lewin's 3-Stage Model (Correct answer)
- Satir Change Model
Correct answer: Lewin's 3-Stage Model
Kurt Lewin's 3-Stage Model describes unfreezing old behaviors, implementing change, and refreezing the new state as the norm.
Question 4: In the context of change management, 'anchor' in Kotter's Step 8 refers to:
- Holding back the pace of change
- Embedding changes in organizational culture so they stick (Correct answer)
- Assigning a permanent change manager
- Documenting lessons learned in a report
Correct answer: Embedding changes in organizational culture so they stick
Anchoring changes in culture means ensuring new behaviors are reinforced through norms, values, and leadership modeling so they become permanent.
Question 5: The ADKAR model is primarily intended to be used at which level of analysis?
- Organizational level
- Team/department level
- Individual level (Correct answer)
- Industry level
Correct answer: Individual level
ADKAR is designed to measure and address change readiness at the individual level, recognizing that organizational change happens one person at a time.
Question 6: Which element of McKinsey's 7-S Framework is considered the central, connecting element that aligns all others?
- Strategy
- Structure
- Shared Values (Correct answer)
- Systems
Correct answer: Shared Values
Shared Values (superordinate goals) sit at the center of the 7-S diagram and are considered the foundation that influences all other elements.
Question 7: A change agent notices that employees understand the change but lack confidence in executing it. In ADKAR, which barrier point should be addressed?
- Awareness
- Desire
- Knowledge
- Ability (Correct answer)
Correct answer: Ability
Ability in ADKAR refers to the demonstrated capability to implement the change; lacking confidence in execution signals an Ability gap.
CCA Change Models & Frameworks 3
The KĆ¼bler-Ross Change Curve was originally developed to describe: