CCA Study Guide 2026
Everything you need to pass the CCA exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.
📋 CCA Exam Format at a Glance
📚 CCA Topics to Study (69)
✍️ Sample CCA Questions & Answers
1. A CCA practitioner wants to evaluate the return on investment of their professional development activities. Which method is most appropriate?
The true ROI of professional development is measured by improved client and engagement outcomes that can be traced to enhanced competencies.
2. A change agent receives conflicting feedback: executives say the change is going well, but frontline workers report chaos. What should the change agent do first?
Ground-level listening validates whether the change is actually working as intended and surfaces gaps invisible to senior leadership.
3. When a change agent encounters passive resistance from mid-level managers, which strategy is most effective?
Involving resistant managers as co-designers converts them from blockers to champions by giving them ownership and influence over the change.
4. Which Prosci model specifically addresses managing individual resistance through the change journey?
The ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement) provides a structured framework for diagnosing and addressing resistance at each stage of an individual's change journey.
5. According to John Kotter's 8-Step Change Model, which step must occur before creating the guiding coalition?
Kotter's model begins with establishing urgency to motivate action, which then enables the formation of a guiding coalition.
6. What is the primary purpose of an organizational diagnosis in OD?
Organizational diagnosis gathers and analyzes data about current conditions to guide appropriate change interventions.