VIP Exclusive
CCA Certified Change Agent VIP Practice Exam
CCA — The Certified Change Agent (CCA) credential is issued by the Management and Strategy Institute (MSI). The exam consists of approximately 50 multiple-choice questions, requires a 70% passing score, and covers change management frameworks (Kotter, Lewin, ADKAR), stakeholder engagement, resistance management, communication planning, and change sustainment.
52
Questions
90m
Time Limit
70.00%
To Pass
Question 1 of 52👑 VIP
A mid-sized logistics company is rolling out a new warehouse management system. Three weeks into implementation, floor supervisors report that workers are ignoring the new scanning procedures and reverting to paper logs. As the Certified Change Agent, which Prosci ADKAR element most directly explains this behavior?
Questions 2–52 and full explanations are VIP-exclusive.