CCA Change Models & Frameworks

Question 1

What are the three phases of Kurt Lewin's change model?

Accepted Answer

Unfreeze, Change, Refreeze

Answer

Plan, Do, Check

Answer

Assess, Implement, Evaluate

Answer

Design, Build, Test

Question 2

What is Kotter's 8-step change model?

Accepted Answer

A sequential process from creating urgency through anchoring changes in organizational culture

Answer

A model for changing computer operating systems

Answer

A physical fitness program for workplace wellness

Answer

A customer complaint resolution process

Question 3

What is the ADKAR change management model?

Accepted Answer

A model focused on individual change: Awareness, Desire, Knowledge, Ability, and Reinforcement

Answer

A software development lifecycle methodology

Answer

An accounting and data keeping reporting system

Answer

An automated disaster knowledge and recovery system

Question 4

What is the difference between transformational and transactional change?

Accepted Answer

Transformational fundamentally alters the organization; transactional involves incremental improvements within existing frameworks

Answer

They are identical concepts

Answer

Transactional change is always more impactful

Answer

Transformational change takes less time

Question 5

What is 'change saturation' in an organization?

Accepted Answer

The point where too many simultaneous changes overwhelm employees' capacity to adapt

Answer

When all employees have fully embraced a change

Answer

The ideal amount of change for maximum productivity

Answer

When the change management budget is fully spent

Question 6

What is appreciative inquiry as an approach to organizational change?

Accepted Answer

A strength-based approach that identifies what works well and builds on those strengths

Answer

A critical analysis that focuses exclusively on organizational failures

Answer

A financial audit of change management spending

Answer

A legal inquiry into workplace complaints