CCA Measuring & Sustaining Change 1

Question 1

What are Key Performance Indicators (KPIs) in change management?

Accepted Answer

Measurable metrics tracking progress toward change objectives and desired outcomes

Answer

Personal opinions about change progress

Answer

Compliance checkboxes completed by managers

Answer

Calendar dates marking change milestones only

Question 2

What is 'change sustainment' and why do many changes fail to be sustained?

Accepted Answer

Ensuring changes become permanent organizational practice; many fail due to reverting to old habits when pressure eases

Answer

Changes always sustain themselves automatically

Answer

Sustainment only matters for physical infrastructure changes

Answer

Once implemented, changes never revert

Question 3

What role does reinforcement play in sustaining organizational change?

Accepted Answer

Positive reinforcement of new behaviors through recognition, rewards, and accountability sustains adoption

Answer

Reinforcement is unnecessary if the change was well-communicated

Answer

Only financial bonuses can reinforce change

Answer

Reinforcement means punishing those who revert to old practices

Question 4

What is a change readiness assessment?

Accepted Answer

An evaluation of the organization's capacity and willingness to undergo a specific change

Answer

A physical fitness test for employees

Answer

A technology infrastructure assessment only

Answer

A financial audit determining change budget availability

Question 5

How should lessons learned from change initiatives be captured and applied?

Accepted Answer

Through structured retrospectives documented and shared to improve future change efforts

Answer

They should not be captured as each change is unique

Answer

Only successes should be documented, not failures

Answer

Lessons learned are only relevant to the change management team

Question 6

What is the role of middle management in sustaining change?

Accepted Answer

They translate strategy into action, model desired behaviors, and reinforce change with their teams daily

Answer

Middle managers should be excluded from change efforts

Answer

Their role ends once the change is communicated

Answer

They should only focus on maintaining existing operations