CCA Change Models & Frameworks 2

Question 1

In Prosci's ADKAR model, what does the 'K' stand for?

Accepted Answer

Knowledge of how to change

Answer

K in ADKAR stands for Knowledge, which refers to understanding how to make the change once awareness and desire exist.

Question 2

Which change framework uses the metaphor of 'burning platform' to describe urgency?

Accepted Answer

Kotter's 8-Step

Answer

Kotter's model emphasizes creating a sense of urgency as Step 1, often illustrated with the burning platform metaphor.

Question 3

The Satir Change Model describes a temporary period of chaos following a surprise or foreign element. What is this phase called?

Accepted Answer

Chaos

Answer

Satir's model identifies a Chaos phase that follows the introduction of a foreign element, before transforming ideas emerge.

Question 4

In McKinsey's 7-S Framework, which two elements are considered 'hard' elements?

Accepted Answer

Strategy and Structure

Answer

Strategy and Structure (along with Systems) are the 'hard' elements in 7-S because they are tangible and easier to define.

Question 5

Which framework specifically focuses on the human side of change through the 'Transition' concept, distinguishing it from change?

Accepted Answer

Bridges' Transition Model

Answer

Bridges' Transition Model distinguishes between external 'change' (event) and internal 'transition' (psychological journey), beginning with an Ending.

(CCA) Certified Change Agent Practice Test

(CCA) Certified Change Agent Practice Test

CCA Change Models & Frameworks 2