CCA Change Models & Frameworks 2

Question 1

In Prosci's ADKAR model, what does the 'K' stand for?

Accepted Answer

Knowledge of how to change

Answer

Kinetic energy for change

Answer

Key performance indicators

Answer

Kaizen continuous improvement

Question 2

Which change framework uses the metaphor of 'burning platform' to describe urgency?

Accepted Answer

Kotter's 8-Step

Answer

McKinsey 7-S

Answer

Lewin's Force Field

Answer

Nudge Theory

Question 3

The Satir Change Model describes a temporary period of chaos following a surprise or foreign element. What is this phase called?

Accepted Answer

Chaos

Answer

Resistance Zone

Answer

Integration

Answer

Late Status Quo

Question 4

In McKinsey's 7-S Framework, which two elements are considered 'hard' elements?

Accepted Answer

Strategy and Structure

Answer

Staff and Skills

Answer

Shared Values and Style

Answer

Systems and Staff

Question 5

Which framework specifically focuses on the human side of change through the 'Transition' concept, distinguishing it from change?

Accepted Answer

Bridges' Transition Model

Answer

Lewin's 3-Stage

Answer

ADKAR

Answer

Kotter's 8-Step

Question 6

In Lewin's Force Field Analysis, what action should a change agent take to facilitate change?

Accepted Answer

Eliminate the restraining forces and strengthen driving forces

Answer

Add as many driving forces as possible

Answer

Focus solely on increasing driving forces

Answer

Reduce driving forces to lower resistance

Question 7

The Nudge Theory, associated with Thaler and Sunstein, influences change by:

Accepted Answer

Structuring choices to guide behavior without restricting options

Answer

Mandating compliance through policy enforcement

Answer

Using financial penalties to discourage old behaviors

Answer

Redesigning organizational hierarchy