CCA Change Agent Organizational Development 2

Question 1

Which OD intervention focuses on improving relationships and communication between two or more work groups?

Accepted Answer

Intergroup development

Answer

Intergroup development targets the dynamics, attitudes, and perceptions between different organizational groups.

Question 2

In Lewin's Force Field Analysis, what does a change agent do when driving forces and restraining forces are equal?

Accepted Answer

Increase driving forces or reduce restraining forces

Answer

When forces are balanced, the change agent must tip the balance by strengthening drivers or weakening barriers to unfreeze the status quo.

Question 3

What is the primary purpose of an organizational diagnosis in OD?

Accepted Answer

To collect data that informs the design of interventions

Answer

Organizational diagnosis gathers and analyzes data about current conditions to guide appropriate change interventions.

Question 4

A change agent notices that a department's norms informally discourage speaking up about problems. This is best described as part of which organizational element?

Accepted Answer

Culture

Answer

Informal norms about behavior are a core component of organizational culture, distinct from formal policies or structures.

Question 5

Which concept describes the degree to which employees feel psychologically safe enough to take interpersonal risks at work?

Accepted Answer

Psychological safety

Answer

Psychological safety, popularized by Amy Edmondson, is the belief that one won't be punished for speaking up, making mistakes, or asking questions.

(CCA) Certified Change Agent Practice Test

(CCA) Certified Change Agent Practice Test

CCA Change Agent Organizational Development 2