CCA Change Agent Organizational Development 2

Question 1

Which OD intervention focuses on improving relationships and communication between two or more work groups?

Accepted Answer

Intergroup development

Answer

Team building

Answer

Process consultation

Answer

Survey feedback

Question 2

In Lewin's Force Field Analysis, what does a change agent do when driving forces and restraining forces are equal?

Accepted Answer

Increase driving forces or reduce restraining forces

Answer

Declare the change complete

Answer

Remove all stakeholders opposing change

Answer

Pause and wait for equilibrium to shift naturally

Question 3

What is the primary purpose of an organizational diagnosis in OD?

Accepted Answer

To collect data that informs the design of interventions

Answer

To identify employees for termination

Answer

To audit financial performance

Answer

To benchmark against competitor organizations

Question 4

A change agent notices that a department's norms informally discourage speaking up about problems. This is best described as part of which organizational element?

Accepted Answer

Culture

Answer

Formal structure

Answer

Technology

Answer

Strategy

Question 5

Which concept describes the degree to which employees feel psychologically safe enough to take interpersonal risks at work?

Accepted Answer

Psychological safety

Answer

Empowerment

Answer

Organizational resilience

Answer

Affective commitment

Question 6

When applying Action Research in OD, what immediately follows the data collection phase?

Accepted Answer

Feedback and joint diagnosis

Answer

Contracting with the client

Answer

Evaluation of outcomes

Answer

Implementation of the solution

Question 7

An OD practitioner is helping a company shift from a hierarchical to a flat structure. Which systems thinking principle warns that this change may create unintended consequences elsewhere?

Accepted Answer

Interdependence

Answer

Homeostasis

Answer

Equifinality

Answer

Entropy