CCA CCA Industry Standards 2

Question 1

Which change management standard emphasizes the importance of a 'burning platform' to create urgency for change?

Accepted Answer

Kotter's 8-Step Model

Answer

Kotter's 8-Step Model begins by establishing a sense of urgency, often referred to as identifying the 'burning platform.'

Question 2

In the context of CCA standards, what does 'organizational readiness' primarily assess?

Accepted Answer

The degree to which the organization can absorb and sustain change

Answer

Organizational readiness assesses the capacity and willingness of an organization to absorb, adopt, and sustain a change initiative.

Question 3

According to PROSCI's industry standards, the primary role of a sponsor in change management is to:

Accepted Answer

Actively and visibly participate in the change effort

Answer

PROSCI identifies active and visible sponsorship as the number one contributor to change success.

Question 4

Which metric is most aligned with CCA industry standards for measuring change adoption?

Accepted Answer

Percentage of employees using the new system or process

Answer

Actual adoption rate—measured by usage of the new system or process—is the most direct indicator of change success.

Question 5

The 'refreezing' stage in Lewin's Change Model refers to:

Accepted Answer

Stabilizing the new state and making it the norm

Answer

Refreezing involves reinforcing and stabilizing the new behaviors or systems so they become the standard way of working.

(CCA) Certified Change Agent Practice Test