CCA CCA Industry Standards 2 — Questions and Answers
Question 1: Which change management standard emphasizes the importance of a 'burning platform' to create urgency for change?
- Kotter's 8-Step Model (Correct answer)
- ADKAR Model
- Lewin's Change Model
- McKinsey 7-S Framework
Correct answer: Kotter's 8-Step Model
Kotter's 8-Step Model begins by establishing a sense of urgency, often referred to as identifying the 'burning platform.'
Question 2: In the context of CCA standards, what does 'organizational readiness' primarily assess?
- The organization's financial capacity to fund change
- The degree to which the organization can absorb and sustain change (Correct answer)
- The readiness of IT systems to support new processes
- The number of trained change agents available
Correct answer: The degree to which the organization can absorb and sustain change
Organizational readiness assesses the capacity and willingness of an organization to absorb, adopt, and sustain a change initiative.
Question 3: According to PROSCI's industry standards, the primary role of a sponsor in change management is to:
- Manage the project budget and timeline
- Actively and visibly participate in the change effort (Correct answer)
- Train employees on new processes
- Document change management plans
Correct answer: Actively and visibly participate in the change effort
PROSCI identifies active and visible sponsorship as the number one contributor to change success.
Question 4: Which metric is most aligned with CCA industry standards for measuring change adoption?
- Number of training sessions conducted
- Percentage of employees using the new system or process (Correct answer)
- Total budget spent on change activities
- Number of communications sent
Correct answer: Percentage of employees using the new system or process
Actual adoption rate—measured by usage of the new system or process—is the most direct indicator of change success.
Question 5: The 'refreezing' stage in Lewin's Change Model refers to:
- Halting change efforts due to resistance
- Stabilizing the new state and making it the norm (Correct answer)
- Re-evaluating the need for change
- Reverting to previous processes
Correct answer: Stabilizing the new state and making it the norm
Refreezing involves reinforcing and stabilizing the new behaviors or systems so they become the standard way of working.
Question 6: According to change management industry standards, stakeholder analysis is best conducted:
- After the change is implemented to measure impact
- Once resistance is identified
- At the beginning of the change initiative (Correct answer)
- Only when executive sponsors request it
Correct answer: At the beginning of the change initiative
Stakeholder analysis should be performed early in the change process to identify key groups and tailor engagement strategies accordingly.
Question 7: Which framework from industry standards focuses specifically on the individual's journey through change using five building blocks?
- Kotter's 8-Step Model
- McKinsey 7-S
- ADKAR Model (Correct answer)
- Burke-Litwin Model
Correct answer: ADKAR Model
The ADKAR Model (Awareness, Desire, Knowledge, Ability, Reinforcement) is a goal-oriented framework focused on individual change.
CCA CCA Industry Standards 2
Which change management standard emphasizes the importance of a 'burning platform' to create urgency for change?