SMARTSERVE Age Verification and Serving Minors 3

Question 1

What is the role of 'secondary ID' in the age verification process?

Accepted Answer

It is used in addition to primary ID to help confirm the customer's identity

Answer

Secondary ID supports the primary ID check by providing additional confirmation of a customer's identity when there is uncertainty, but it does not replace the requirement for primary government-issued photo ID.

Question 2

A server suspects a customer's ID is counterfeit. What is the correct action regarding the ID itself?

Accepted Answer

Refuse service and document the incident, but do not take the ID

Answer

Only law enforcement officers have the legal authority to confiscate identification; staff should refuse service and document what happened, but must return the ID to the customer.

Question 3

A customer who appears to be under 25 tells you they forgot their ID at home. What is the correct response?

Accepted Answer

Decline to serve them alcohol until they return with valid identification

Answer

Without valid photo ID, you cannot legally confirm the customer's age, so alcohol service must be refused until proper identification is produced.

Question 4

Smart Serve promotes the phrase 'When in doubt, card them out.' What does this mean in practice?

Accepted Answer

Always ask for ID whenever you are uncertain about a customer's age

Answer

'When in doubt, card them out' means that any uncertainty about a customer's age should prompt an immediate ID request rather than a judgment call.

Question 5

Which of the following best describes the correct procedure for examining a customer's ID?

Accepted Answer

Examine the photo, check the expiry date, confirm the date of birth, and look for security features

Answer

A complete ID check involves verifying the photo match, expiry date, date of birth, and checking for signs of tampering or fraud — a quick glance at one element is insufficient.

SMARTSERVE - Smart Serve Ontario Practice Test

SMARTSERVE - Smart Serve Ontario Practice Test

SMARTSERVE Age Verification and Serving Minors 3