SHRM Employee Relations & Engagement

Question 1

According to SHRM competency standards, what is the most important factor in building a positive employee relations culture?

Accepted Answer

Trust between management and employees

Answer

SHRM identifies trust as the foundation of positive employee relations, enabling open communication, collaboration, and organizational commitment.

Question 2

What is the correct order of progressive discipline steps in a typical U.S. organization?

Accepted Answer

Verbal warning, written warning, suspension, termination

Answer

Progressive discipline follows an escalating sequence: verbal warning, written warning, suspension, and finally termination, giving employees opportunities to correct behavior.

Question 3

What is the primary purpose of an employee engagement survey?

Accepted Answer

To measure employee commitment, motivation, and connection to the organization

Answer

Engagement surveys measure employees' emotional commitment and connection to the organization, providing actionable data for improving workplace culture and retention.

Question 4

Under the National Labor Relations Act (NLRA), which employee activity is protected?

Accepted Answer

Discussing wages and working conditions with coworkers

Answer

Section 7 of the NLRA protects employees' rights to engage in concerted activities, including discussing wages, working conditions, and other terms of employment with coworkers.

Question 5

What is a stay interview and when should it be conducted?

Accepted Answer

A proactive conversation with current employees to understand what keeps them engaged

Answer

Stay interviews are proactive conversations with current employees to identify factors that keep them engaged and potential issues that might cause them to leave, conducted regularly rather than at exit.

SHRM - Society for Human Resource Management Practice Test

SHRM - Society for Human Resource Management Practice Test

SHRM Employee Relations & Engagement