SHRM Employee Relations & Engagement

Question 1

According to SHRM competency standards, what is the most important factor in building a positive employee relations culture?

Accepted Answer

Trust between management and employees

Answer

Competitive compensation packages

Answer

Strict disciplinary policies

Answer

Mandatory team-building events

Question 2

What is the correct order of progressive discipline steps in a typical U.S. organization?

Accepted Answer

Verbal warning, written warning, suspension, termination

Answer

Termination, suspension, written warning, verbal warning

Answer

Written warning, verbal warning, termination, suspension

Answer

Suspension, termination, verbal warning, written warning

Question 3

What is the primary purpose of an employee engagement survey?

Accepted Answer

To measure employee commitment, motivation, and connection to the organization

Answer

To evaluate individual employee performance

Answer

To determine salary increases for the next fiscal year

Answer

To identify candidates for layoffs

Question 4

Under the National Labor Relations Act (NLRA), which employee activity is protected?

Accepted Answer

Discussing wages and working conditions with coworkers

Answer

Refusing to perform assigned job duties

Answer

Sharing company trade secrets with competitors

Answer

Engaging in workplace sabotage

Question 5

What is a stay interview and when should it be conducted?

Accepted Answer

A proactive conversation with current employees to understand what keeps them engaged

Answer

An exit interview conducted when an employee resigns

Answer

A performance review held annually

Answer

A disciplinary meeting following a policy violation

Question 6

What is the best approach for handling a workplace conflict between two employees?

Accepted Answer

Mediate the dispute privately, focusing on interests rather than positions

Answer

Immediately terminate the employee who started the conflict

Answer

Ignore the conflict and hope it resolves itself

Answer

Send a company-wide email addressing the situation