SHRM Learning & Development

Question 1

What is the primary purpose of a Training Needs Analysis (TNA)?

Accepted Answer

To identify performance gaps and determine if training is the appropriate solution

Answer

To evaluate the effectiveness of past training programs

Answer

To create a budget for employee development activities

Answer

To assess employee satisfaction with current training offerings

Question 2

Which adult learning theory, developed by Malcolm Knowles, emphasizes that adults are self-directed learners?

Accepted Answer

Andragogy

Answer

Behaviorism

Answer

Constructivism

Answer

Pedagogy

Question 3

The Kirkpatrick Model evaluates training effectiveness at four levels. Which level specifically measures whether participants acquired the intended knowledge or skills?

Accepted Answer

Level 2 – Learning

Answer

Level 1 – Reaction

Answer

Level 3 – Behavior

Answer

Level 4 – Results

Question 4

What does the '70-20-10' learning model suggest about how employees develop most of their competencies?

Accepted Answer

70% on-the-job experience, 20% social or developmental relationships, 10% formal education

Answer

70% classroom, 20% e-learning, 10% on-the-job practice

Answer

70% skills training, 20% knowledge building, 10% attitude development

Answer

70% mandatory training, 20% elective courses, 10% leadership programs

Question 5

Which type of training method is MOST effective for developing interpersonal and communication skills?

Accepted Answer

Role-playing and simulation exercises

Answer

Computer-based training (CBT)

Answer

Self-paced online modules

Answer

Reading assignments and reference manuals

Question 6

What is 'blended learning' in the context of employee training?

Accepted Answer

A combination of online digital media with traditional face-to-face instruction

Answer

Training that combines content from multiple subject areas into one course

Answer

Learning programs designed simultaneously for employees at multiple skill levels

Answer

Training that blends company-specific content with external industry standards

Question 7

In succession planning, what is the primary purpose of using a '9-box grid'?

Accepted Answer

To assess employees on current performance and future potential to identify future leaders

Answer

To rank employees by salary bands and compensation levels

Answer

To categorize job positions by complexity and scope of responsibility

Answer

To schedule training rotations for employees in leadership pipelines