Salesforce Certification Study Guide 2026
Everything you need to pass the Salesforce Certification exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.
📋 Salesforce Certification Exam Format at a Glance
📚 Salesforce Certification Topics to Study (26)
✍️ Sample Salesforce Certification Questions & Answers
1. In Salesforce CPQ, what does the 'Contracted' field on an Opportunity indicate?
When a CPQ quote is contracted, the Contracted checkbox on the Opportunity is checked, signaling that Subscriptions and/or Assets have been created and the deal is active.
2. Which Product Rule type in Salesforce CPQ automatically adds or removes products on a quote based on defined conditions?
A Selection-type Product Rule automatically adds, removes, or hides products on a quote when its conditions are met, reducing manual configuration errors.
3. Which Salesforce relationship type should be used when a child record cannot exist without its parent?
Master-Detail Relationships tightly couple child and parent records — deleting the parent also deletes all children, and the parent controls sharing.
4. What does the Salesforce 'Case Team' feature enable?
Case Teams allow multiple users to work on a case simultaneously with predefined roles like Support Engineer or Manager.
5. Which Salesforce Service Cloud feature provides real-time chat support to website visitors?
Live Agent (Chat) enables real-time text-based support where agents and customers communicate through an embedded chat window on a website.
6. Which Salesforce Service Cloud feature allows agents to see a customer's full interaction history in a single view?
The Activity Timeline on Account and Contact records shows a chronological view of emails, calls, tasks, cases, and interactions.