Salesforce Certification Salesforce Sales Cloud Consultant 2

Question 1

Which Salesforce Sales Cloud feature links contacts to their role on a specific deal?

Accepted Answer

Contact Roles on Opportunities

Answer

Contact Roles on Opportunities let reps designate each stakeholder's decision-making role such as Economic Buyer or Champion.

Question 2

What does 'Collaborative Forecasting' in Salesforce enable sales managers to do?

Accepted Answer

Adjust forecast amounts and view team rollups in a single view

Answer

Collaborative Forecasting lets managers view, adjust, and roll up forecasts across their hierarchy in a single forecasting page.

Question 3

Which Salesforce tool provides AI-driven recommendations for next steps on opportunities?

Accepted Answer

Einstein Next Best Action

Answer

Einstein Next Best Action uses AI and configured strategies to recommend specific actions reps should take on opportunities.

Question 4

What is the primary purpose of Territory Management in Salesforce Sales Cloud?

Accepted Answer

Organizing accounts and sales reps into geographic or business segments

Answer

Territory Management segments accounts and assigns reps based on geographic, industry, or other business criteria to ensure proper coverage.

Question 5

Which Salesforce Sales Cloud report type is best for analyzing won/lost opportunity trends over time?

Accepted Answer

Opportunity History

Answer

Opportunity History reports track all stage changes and field updates over time, allowing trend analysis of pipeline progression.

Salesforce Certification Practice Test