Salesforce Certification Salesforce Administrator 2

Question 1

Which Salesforce feature is used to group records and apply default values for fields on related lists?

Accepted Answer

Page Layouts

Answer

Page Layouts control which fields, related lists, and buttons appear on a record detail page.

Question 2

What is a Salesforce Role used for?

Accepted Answer

Defining data access via role hierarchy

Answer

Roles determine record visibility by placing users in a hierarchy where managers can see subordinates' records.

Question 3

Which report format in Salesforce allows you to group records by a field and show subtotals?

Accepted Answer

Summary

Answer

Summary reports group rows by a field and display subtotals for numeric fields within each group.

Question 4

What is the function of a Salesforce Queue?

Accepted Answer

Routes records to a group of users for handling

Answer

Queues allow records like cases or leads to be assigned to a group so any member can pick them up.

Question 5

Which Salesforce tool lets admins see a visual map of the automation on an object?

Accepted Answer

Process Builder Canvas

Answer

Process Builder uses a visual canvas to show each automated process node and action for an object.

Salesforce Certification Practice Test