Salesforce Certification Salesforce Administrator 2 — Questions and Answers
Question 1: Which Salesforce feature is used to group records and apply default values for fields on related lists?
- Assignment Rules
- Page Layouts (Correct answer)
- List Views
- Related Lists
Correct answer: Page Layouts
Page Layouts control which fields, related lists, and buttons appear on a record detail page.
Question 2: What is a Salesforce Role used for?
- Controlling login hours
- Defining data access via role hierarchy (Correct answer)
- Assigning app permissions
- Managing page layouts
Correct answer: Defining data access via role hierarchy
Roles determine record visibility by placing users in a hierarchy where managers can see subordinates' records.
Question 3: Which report format in Salesforce allows you to group records by a field and show subtotals?
- Tabular
- Summary (Correct answer)
- Matrix
- Joined
Correct answer: Summary
Summary reports group rows by a field and display subtotals for numeric fields within each group.
Question 4: What is the function of a Salesforce Queue?
- Holds records for bulk processing
- Routes records to a group of users for handling (Correct answer)
- Stores deleted records
- Manages email templates
Correct answer: Routes records to a group of users for handling
Queues allow records like cases or leads to be assigned to a group so any member can pick them up.
Question 5: Which Salesforce tool lets admins see a visual map of the automation on an object?
- Setup Menu
- Object Manager
- Process Builder Canvas (Correct answer)
- Field History Tracking
Correct answer: Process Builder Canvas
Process Builder uses a visual canvas to show each automated process node and action for an object.
Question 6: What is the default Organization-Wide Default (OWD) for most standard objects in a new Salesforce org?
- Public Read Only
- Public Read/Write
- Private (Correct answer)
- Controlled by Parent
Correct answer: Private
Most standard objects default to Private OWD, meaning users can only see records they own or are granted access to.
Salesforce Certification Salesforce Administrator 2
Which Salesforce feature is used to group records and apply default values for fields on related lists?