Project Management Project Quality Management 2

Question 1

Which quality management tool uses a visual representation to show the relationship between an effect and its potential causes?

Accepted Answer

Fishbone diagram

Answer

The fishbone (Ishikawa) diagram visually maps potential causes of a problem to identify root causes.

Question 2

What does 'cost of quality' (COQ) include?

Accepted Answer

All costs incurred to prevent failures plus costs from failures

Answer

COQ encompasses both conformance costs (prevention, appraisal) and non-conformance costs (internal and external failures).

Question 3

During which process are quality metrics defined for use later in the project?

Accepted Answer

Plan Quality Management

Answer

Plan Quality Management defines the quality metrics that will be measured and monitored throughout the project.

Question 4

A project manager notices that 80% of defects come from 20% of identified causes. Which tool best supports this finding?

Accepted Answer

Pareto chart

Answer

The Pareto chart ranks causes by frequency, visually supporting the 80/20 rule to prioritize defect reduction efforts.

Question 5

What is the primary purpose of a quality audit?

Accepted Answer

To identify inefficient and ineffective policies and recommend improvements

Answer

Quality audits are structured reviews to identify non-compliant processes and recommend corrective actions.

Project Management Practice Test