Program Management Professional Program Stakeholder Engagement 3

Question 1

The 'salience model' for stakeholder analysis considers which three attributes?

Accepted Answer

Power, legitimacy, and urgency

Answer

The salience model categorizes stakeholders based on their power to impose their will, legitimacy of their relationship, and urgency of their claims.

Question 2

When should a program manager escalate a stakeholder conflict to the Program Governance Board?

Accepted Answer

When the conflict cannot be resolved at the program level and threatens program outcomes

Answer

Escalation to the Governance Board is appropriate when conflicts cannot be resolved at the program level and risk impacting program success.

Question 3

A 'resistant' stakeholder is best described as someone who:

Accepted Answer

Is aware of the program but actively works against its success

Answer

A resistant stakeholder is aware of the program and its implications but actively opposes or works against its objectives.

Question 4

What is the purpose of a stakeholder communication feedback loop in program management?

Accepted Answer

To verify that communications are received, understood, and enable two-way exchange of information

Answer

A feedback loop confirms that messages are received and understood, and allows stakeholders to respond, creating genuine two-way communication.

Question 5

In PgMP, 'stakeholder engagement' differs from 'stakeholder management' in that engagement:

Accepted Answer

Focuses on building collaborative relationships and involvement rather than just controlling stakeholder behavior

Answer

Engagement emphasizes two-way collaboration and relationship-building, while management historically implied a more controlling approach to stakeholder interactions.

Program Management Professional Practice Test

Program Management Professional Practice Test

Program Management Professional Program Stakeholder Engagement 3