Program Management Professional Program Stakeholder Engagement 3

Question 1

The 'salience model' for stakeholder analysis considers which three attributes?

Accepted Answer

Power, legitimacy, and urgency

Answer

Power, interest, and influence

Answer

Interest, attitude, and availability

Answer

Authority, knowledge, and financial stake

Question 2

When should a program manager escalate a stakeholder conflict to the Program Governance Board?

Accepted Answer

When the conflict cannot be resolved at the program level and threatens program outcomes

Answer

Immediately for any disagreement between stakeholders

Answer

Only at the end of a program phase

Answer

When a single stakeholder requests escalation

Question 3

A 'resistant' stakeholder is best described as someone who:

Accepted Answer

Is aware of the program but actively works against its success

Answer

Is unaware of the program

Answer

Supports the program but lacks authority

Answer

Is neutral and neither supports nor opposes the program

Question 4

What is the purpose of a stakeholder communication feedback loop in program management?

Accepted Answer

To verify that communications are received, understood, and enable two-way exchange of information

Answer

To document all communications for compliance

Answer

To reduce the volume of communications sent

Answer

To limit communication to senior stakeholders only

Question 5

In PgMP, 'stakeholder engagement' differs from 'stakeholder management' in that engagement:

Accepted Answer

Focuses on building collaborative relationships and involvement rather than just controlling stakeholder behavior

Answer

Is less important than management

Answer

Is only relevant during program initiation

Answer

Applies exclusively to external stakeholders

Question 6

Which factor most significantly increases program stakeholder complexity compared to individual projects?

Accepted Answer

Multiple concurrent component projects creating intersecting and competing stakeholder interests

Answer

The use of more sophisticated software tools

Answer

Larger financial budgets requiring more oversight

Answer

Longer program timelines