Program Management Professional Program Stakeholder Engagement 1 — Questions and Answers
Question 1: In PgMP, which document captures all individuals and groups with an interest in or influence over the program?
- Program Charter
- Stakeholder Register (Correct answer)
- Communications Management Plan
- Risk Register
Correct answer: Stakeholder Register
The Stakeholder Register identifies all relevant stakeholders, their interests, influence levels, and engagement strategies.
Question 2: What is the key difference between stakeholder management at the program level versus the project level?
- There is no meaningful difference
- Program stakeholder management addresses a broader, more complex stakeholder environment spanning multiple components and organizational boundaries (Correct answer)
- Project-level stakeholder management is more complex
- Program stakeholders are always external while project stakeholders are internal
Correct answer: Program stakeholder management addresses a broader, more complex stakeholder environment spanning multiple components and organizational boundaries
Programs have more complex stakeholder environments spanning executive sponsors, multiple project teams, business units, external partners, and customers simultaneously.
Question 3: A stakeholder engagement assessment matrix is used to:
- Assign project tasks to stakeholders
- Compare current versus desired engagement levels for each stakeholder (Correct answer)
- Track financial contributions of stakeholders
- Document stakeholder contact details
Correct answer: Compare current versus desired engagement levels for each stakeholder
The engagement assessment matrix maps each stakeholder's current engagement level against the desired level, identifying gaps that require targeted action.
Question 4: Which stakeholder engagement level describes a stakeholder who actively supports and advocates for the program?
- Unaware
- Resistant
- Neutral
- Champion (Correct answer)
Correct answer: Champion
A 'Champion' or 'Leading' stakeholder actively supports and promotes the program, serving as an internal advocate for its success.
Question 5: The primary purpose of the Stakeholder Engagement Plan is to:
- List stakeholder names and contact information
- Define strategies and actions to engage stakeholders appropriately throughout the program (Correct answer)
- Replace the Communications Management Plan
- Document stakeholder financial contributions
Correct answer: Define strategies and actions to engage stakeholders appropriately throughout the program
The Stakeholder Engagement Plan outlines specific strategies, communication approaches, and actions to maintain appropriate stakeholder engagement levels.
Question 6: When a key stakeholder transitions from 'supportive' to 'resistant' during program execution, the program manager should:
- Remove the stakeholder from the Stakeholder Register
- Investigate the root cause of resistance and adjust the engagement strategy (Correct answer)
- Continue with the current plan and hope resistance fades
- Escalate immediately to the sponsor without analysis
Correct answer: Investigate the root cause of resistance and adjust the engagement strategy
Resistance signals a concern or change in circumstances that requires investigation and a tailored response to restore productive engagement.
Program Management Professional Program Stakeholder Engagement 1
In PgMP, which document captures all individuals and groups with an interest in or influence over the program?