Program Management Professional Benefits Realization Management 2

Question 1

Which phase of the program benefits management lifecycle focuses on defining and documenting expected benefits?

Accepted Answer

Benefits Identification

Answer

The Benefits Identification phase involves cataloging expected benefits, establishing metrics, and linking each benefit to strategic objectives.

Question 2

A program manager notices that a planned benefit is at risk of not being realized. What is the best first action?

Accepted Answer

Analyze the root cause and develop a corrective action plan

Answer

When a benefit is at risk, the program manager should conduct root cause analysis and create a corrective action plan to recover the benefit.

Question 3

How does benefits realization management differ from project deliverable management?

Accepted Answer

Benefits management focuses on outcomes and value, while deliverable management focuses on outputs and scope

Answer

Benefits management focuses on the value and outcomes delivered to the organization, whereas deliverable management tracks the creation of specific outputs.

Question 4

The Program Business Case is primarily used to:

Accepted Answer

Justify the program investment by documenting expected benefits and strategic alignment

Answer

The Program Business Case provides the justification for the program investment, including expected benefits, costs, risks, and strategic alignment.

Question 5

Which metric is most appropriate for measuring the realization of a benefit related to 'improved customer satisfaction'?

Accepted Answer

Net Promoter Score (NPS) or customer satisfaction survey scores

Answer

Customer satisfaction improvements are measured through direct feedback metrics like NPS or satisfaction surveys, not internal financial or schedule metrics.

Program Management Professional Practice Test

Program Management Professional Practice Test

Program Management Professional Benefits Realization Management 2