Program Management Professional Benefits Realization Management 2 — Questions and Answers
Question 1: Which phase of the program benefits management lifecycle focuses on defining and documenting expected benefits?
- Benefits Delivery
- Benefits Identification (Correct answer)
- Benefits Transition
- Benefits Sustainment
Correct answer: Benefits Identification
The Benefits Identification phase involves cataloging expected benefits, establishing metrics, and linking each benefit to strategic objectives.
Question 2: A program manager notices that a planned benefit is at risk of not being realized. What is the best first action?
- Remove the benefit from the Benefits Register
- Analyze the root cause and develop a corrective action plan (Correct answer)
- Report the issue only at program closure
- Assign full responsibility to the component project manager
Correct answer: Analyze the root cause and develop a corrective action plan
When a benefit is at risk, the program manager should conduct root cause analysis and create a corrective action plan to recover the benefit.
Question 3: How does benefits realization management differ from project deliverable management?
- They are essentially the same process
- Benefits management focuses on outcomes and value, while deliverable management focuses on outputs and scope (Correct answer)
- Deliverable management has a longer time horizon than benefits management
- Benefits management only applies during program closure
Correct answer: Benefits management focuses on outcomes and value, while deliverable management focuses on outputs and scope
Benefits management focuses on the value and outcomes delivered to the organization, whereas deliverable management tracks the creation of specific outputs.
Question 4: The Program Business Case is primarily used to:
- Detail the technical specifications of component projects
- Justify the program investment by documenting expected benefits and strategic alignment (Correct answer)
- Replace the Program Charter in small programs
- Track daily program expenditures
Correct answer: Justify the program investment by documenting expected benefits and strategic alignment
The Program Business Case provides the justification for the program investment, including expected benefits, costs, risks, and strategic alignment.
Question 5: Which metric is most appropriate for measuring the realization of a benefit related to 'improved customer satisfaction'?
- Program cost variance
- Net Promoter Score (NPS) or customer satisfaction survey scores (Correct answer)
- Number of component projects completed
- Schedule performance index
Correct answer: Net Promoter Score (NPS) or customer satisfaction survey scores
Customer satisfaction improvements are measured through direct feedback metrics like NPS or satisfaction surveys, not internal financial or schedule metrics.
Question 6: Benefits transition planning should begin:
- Only during program closure
- Early in the program to ensure operational units are prepared to sustain benefits (Correct answer)
- After all component projects are complete
- When the sponsor requests it
Correct answer: Early in the program to ensure operational units are prepared to sustain benefits
Early transition planning ensures receiving organizations are ready and capable of sustaining benefits when the program concludes.
Program Management Professional Benefits Realization Management 2
Which phase of the program benefits management lifecycle focuses on defining and documenting expected benefits?