FREE Certified Medical Administrative Assistant Questions and Answers

Question 1

Numerous patients have claimed that calls made during business hours frequently go unanswered, despite the fact that an answering service is available to accept calls at night. The ideal office solution is probably?

Accepted Answer

ask the answering service to answer after a specified number of rings.

Answer

The best option for the office is probably to ask the answering service to answer calls after a predetermined number of rings (often 3 to 4), especially if multiple patients have complained that phone calls during business hours are frequently not answered while the answering service answers calls at night. If there is a staffing shortage, the person who answers the phone could have to help the doctor or might be on another line and unable to take a call.

Question 2

If there are no open exam rooms and a patient is coughing in the waiting area, should the CMAA?

Accepted Answer

provide the patient with a face mask.

Answer

The CMAA should offer a face mask to any patient who is coughing in the waiting area and inform them that it is office policy for all coughing patients to wear one in order to stop the transmission of infection. Cough droplets can be suspended in the air for up to ten minutes. To lessen the chance of exposure to others, the patient should be sent to an examination room as soon as one becomes available. However, they shouldn't be made to wait outside.

Question 3

How is the OSHA form 301 used?

Accepted Answer

describe each workplace death/injury, what actually happened.

Answer

Each workplace death or injury is thoroughly described (what actually happened) on OSHA's form 301, which also includes the date and time, the kind of injury, the reason, the people involved, and a description of what they were doing just before the occurrence. Within one week of learning about the death or injury, OSHA must receive this form. Form 301 is a log used to record any workplace fatality or injury that takes happened. An annual summary of all occupational fatalities and injuries is provided on Form 300A.

Question 4

What's an illustration of protected health information (PHI)?

Accepted Answer

a patient’s diagnosis.

Answer

The diagnosis of a patient, details of their health condition or course of treatment, any identifying information, and details of how they paid for their medical care are all examples of protected health information. Reporting child sexual abuse to the proper authorities, such as Child Protective Services, is required. Before sharing information for research or other purposes, it must first be de-identified so that it cannot be linked to particular people.

Question 5

The CMAA should take action if the doctor wrote on the patient's encounter form that the patient should return in a week for a follow-up exam but that there are no appointment slots available for a month.

Accepted Answer

ask the physician if the patient can wait one month.

Answer

The CMA should ask the doctor if the patient can wait one month if the doctor has written on the patient's encounter form that they should return in a week for a follow-up exam but there are no appointment slots available for that month. If not, the patient should be double-booked with the caveat that there may be a brief wait at the appointment. The patient can be rescheduled in the event of a cancellation.

CMAA - Certified Medical Administrative Assistant Practice Test

CMAA - Certified Medical Administrative Assistant Practice Test

FREE Certified Medical Administrative Assistant Questions and Answers