CRM Testing 5

Question 1

Which testing phase formally involves the client or end-user validating that the CRM system meets agreed business requirements?

Accepted Answer

User acceptance testing

Answer

User acceptance testing (UAT) is performed by end-users or clients to confirm the system satisfies business needs before go-live.

Question 2

A CRM test suite takes 8 hours to run manually but only 20 minutes with automation. The time saved per run is the primary driver of:

Accepted Answer

Return on investment for test automation

Answer

The ROI of test automation is largely measured by the cumulative time saved compared to manual execution over many test runs.

Question 3

In CRM testing, a 'mock object' is used to:

Accepted Answer

Simulate a dependency like an email service so tests can run without the real component

Answer

A mock object simulates external dependencies, allowing unit tests to run in isolation without relying on real external systems.

Question 4

Which statement best describes 'shift-left testing' in a CRM development project?

Accepted Answer

Involving testing activities early in the development lifecycle to catch defects sooner

Answer

Shift-left testing moves quality activities earlier in the SDLC, catching defects when they are cheapest to fix.

Question 5

A CRM tester is asked to verify that deal records are not accessible after a user's session times out. This is a type of:

Accepted Answer

Session management security testing

Answer

Session management security testing validates that the application correctly handles session expiration and prevents unauthorized access after logout or timeout.

CRM - Software Practice Test

CRM - Software Practice Test

CRM Testing 5