CRM Testing 3

Question 1

A CRM testing team uses a test management tool to link test cases to specific user story requirements. This practice is called:

Accepted Answer

Requirements traceability

Answer

Requirements traceability maps each test case to a business requirement to ensure full coverage and accountability.

Question 2

Which testing technique examines CRM source code logic and internal paths to craft test cases?

Accepted Answer

White-box testing

Answer

White-box testing uses knowledge of the internal code structure to design tests that exercise specific code paths.

Question 3

During UAT for a CRM upgrade, end-users report the system is 'hard to use' even though all functional tests passed. This points to a gap in:

Accepted Answer

Usability testing

Answer

Usability testing evaluates whether real users can interact with the system effectively, which functional tests do not cover.

Question 4

A CRM test plan should NOT include:

Accepted Answer

Actual bug fixes

Answer

A test plan is a planning document; actual bug fixes belong in the development workflow, not the test plan itself.

Question 5

A tester discovers that 80% of CRM bugs are found in 20% of the modules. This observation is known as the:

Accepted Answer

Defect clustering principle

Answer

The defect clustering principle states that most defects tend to be concentrated in a small number of modules or features.

CRM - Software Practice Test