CRM Testing 2

Question 1

Which testing type verifies that a CRM workflow still functions correctly after a bug fix is applied to an unrelated module?

Accepted Answer

Regression testing

Answer

Regression testing ensures that previously working functionality has not been broken by new code changes.

Question 2

A CRM tester wants to confirm that a newly deployed build starts up without critical failures before running full test suites. This is called:

Accepted Answer

Smoke testing

Answer

Smoke testing is a shallow, preliminary check that verifies the basic functionality of a build before deeper testing begins.

Question 3

When testing CRM data imports, which boundary condition should be verified first?

Accepted Answer

Importing an empty file

Answer

Boundary testing should start with edge cases like an empty input to ensure the system handles zero-data scenarios gracefully.

Question 4

A tester documents all steps to reproduce a bug in a CRM lead assignment rule. What is this document called?

Accepted Answer

Bug report

Answer

A bug report captures the steps to reproduce, expected vs. actual results, and environment details for a defect.

Question 5

Which CRM testing approach checks that the system correctly handles 10,000 simultaneous users submitting support tickets?

Accepted Answer

Load testing

Answer

Load testing simulates a high number of concurrent users to determine whether the system can handle expected traffic volumes.

CRM - Software Practice Test