CRM Zoho CRM 1

Question 1

What is Zoho CRM and what market does it primarily serve?

Accepted Answer

A cloud-based CRM platform serving small-to-medium businesses and enterprises with strong value-for-cost

Answer

Zoho CRM is a cloud-based CRM platform known for its strong feature set at competitive pricing, serving SMBs to enterprises across industries.

Question 2

What is 'Zia' in Zoho CRM?

Accepted Answer

Zoho CRM's AI-powered sales assistant providing predictions, insights, and automation

Answer

Zia is Zoho CRM's built-in AI sales assistant that provides lead and deal predictions, anomaly detection, smart suggestions, and conversational AI.

Question 3

What is 'Blueprint' in Zoho CRM?

Accepted Answer

A process automation tool that defines and enforces structured sales or service processes within CRM

Answer

Blueprint in Zoho CRM lets administrators design and enforce structured sales processes with defined transitions, required actions, and approvals between stages.

Question 4

What is 'Canvas' in Zoho CRM?

Accepted Answer

A no-code design studio for customizing the visual layout of Zoho CRM record pages

Answer

Canvas is Zoho CRM's drag-and-drop design studio allowing admins to create fully customized record page layouts without coding.

Question 5

What is 'SalesSignals' in Zoho CRM?

Accepted Answer

Real-time notifications within CRM about prospect and customer interactions across multiple channels

Answer

SalesSignals delivers real-time CRM notifications when prospects interact with your emails, website, social media, or live chat, enabling timely follow-up.

CRM - Software Practice Test

CRM - Software Practice Test

CRM Zoho CRM 1