CritiCall Dispatcher Test Criticall MCQ 4

Question 1

A caller is hysterical and hard to understand. What technique helps gather critical information?

Accepted Answer

Use a calm, repetitive questioning style

Answer

A calm, repetitive approach helps an upset caller focus and provide key details.

Question 2

In the multitasking module you listen while typing and answer a popup question. What ability is tested?

Accepted Answer

Divided attention

Answer

Dispatchers must split attention between listening, typing, and responding simultaneously.

Question 3

A data table lists incident codes; code 10-50 means a traffic accident. If a caller reports a crash, which code applies?

Accepted Answer

10-50

Answer

Per the provided table, 10-50 corresponds to a traffic accident.

Question 4

When verifying a phone number, a caller says 'five five five, oh one seven three.' How is it entered?

Accepted Answer

555-0173

Answer

Spoken as five-five-five-zero-one-seven-three, it is 555-0173.

Question 5

The CritiCall test includes a memory section where details vanish after a few seconds. What strategy helps most?

Accepted Answer

Note key facts immediately as you hear them

Answer

Recording details immediately prevents loss of fleeting information.

Criticall Test Practice Test