CritiCall Dispatcher Test Call Handling 3

Question 1

Which piece of information should a dispatcher obtain FIRST when answering a 911 call?

Accepted Answer

The location of the emergency

Answer

Location is the most critical first piece of information because it determines where to send help. Everything else is secondary.

Question 2

A caller describes chest pain and difficulty breathing in a 70-year-old. What type of call is this classified as?

Accepted Answer

Priority 1 life-threatening medical emergency

Answer

Chest pain and breathing difficulty in an elderly person are classic cardiac/respiratory emergency indicators classified as Priority 1.

Question 3

What is the primary purpose of reading an incident report back to the caller for confirmation?

Accepted Answer

To verify accuracy and correct any errors before dispatching units

Answer

Reading back confirms key details are accurate. Errors caught at this stage prevent misdirected or improperly resourced responses.

Question 4

A caller requests an ambulance for a non-life-threatening situation while a simultaneous caller reports an active shooting. How should you prioritize?

Accepted Answer

Immediately handle the active shooting call while flagging the ambulance call for the next available dispatcher

Answer

Active threats to life supersede non-life-threatening calls. Priority triage requires assigning the most urgent resource immediately.

Question 5

What does it mean when a dispatch center uses 'CAD' (Computer-Aided Dispatch)?

Accepted Answer

Software that automates the logging, prioritizing, and routing of emergency calls and units

Answer

CAD systems are core tools in modern dispatch centers, automating call logging, unit tracking, and response routing.

Criticall Test Practice Test

Criticall Test Practice Test

CritiCall Dispatcher Test Call Handling 3