Conflict Management Trivia 3

Question 1

Which conflict resolution process involves a neutral third party who has the authority to impose a binding decision?

Accepted Answer

Arbitration

Answer

In arbitration, a neutral arbitrator hears both sides and makes a decision that both parties must accept.

Question 2

The 'lose-lose' outcome in conflict is most commonly associated with which style?

Accepted Answer

Avoiding

Answer

Avoiding often produces a lose-lose outcome because neither party addresses or resolves the underlying issue.

Question 3

Which concept describes the tendency for small, unresolved conflicts to escalate into major disputes over time?

Accepted Answer

Conflict spiral

Answer

A conflict spiral occurs when each party responds more intensely than the last action, escalating the conflict.

Question 4

In workplace conflict, 'positional bargaining' refers to:

Accepted Answer

Each side stating fixed demands and refusing to budge

Answer

Positional bargaining involves parties locking into stated positions rather than exploring underlying interests.

Question 5

Which of the following is a key characteristic of a conflict that has become 'institutionalized'?

Accepted Answer

It has become embedded in formal rules or norms

Answer

An institutionalized conflict is one that has become part of the accepted structure, policies, or culture of an organization.

Conflict Management Practice Test