Conflict Management Strategies 4

Question 1

Which negotiation strategy involves making an initial extreme offer to anchor the final agreement closer to your preferred outcome?

Accepted Answer

Extreme opening offer

Answer

Starting with an extreme position anchors the negotiation and can pull the final settlement toward the opener's preference.

Question 2

What does BATNA stand for in negotiation strategy?

Accepted Answer

Best Alternative To a Negotiated Agreement

Answer

BATNA is your best course of action if current negotiations fail, and knowing it strengthens your negotiating position.

Question 3

Logrolling in conflict negotiation refers to:

Accepted Answer

Trading concessions on different issues so each party gains on priorities

Answer

Logrolling creates value by exchanging concessions where each party gives up less-valued items to gain high-priority ones.

Question 4

A conflict resolution coach advises a client to restate the opposing party's argument in a neutral, non-threatening way before responding. This technique is called:

Accepted Answer

Paraphrasing

Answer

Paraphrasing demonstrates understanding, reduces defensiveness, and verifies that the listener correctly interpreted the speaker.

Question 5

Which strategy is most effective when a conflict stems from a misunderstanding rather than a genuine clash of interests?

Accepted Answer

Clarification and communication

Answer

When conflict arises from miscommunication, clarifying the misunderstanding often resolves it without further intervention.

Conflict Management Practice Test

Conflict Management Practice Test

Conflict Management Strategies 4