Conflict Management & Resolution 5

Question 1

Which stage of conflict escalation is characterized by parties beginning to make threats?

Accepted Answer

Crisis stage

Answer

The crisis stage involves extreme measures like threats and open hostility, representing the peak of conflict escalation.

Question 2

What is 'shuttle diplomacy' in the context of workplace conflict?

Accepted Answer

A mediator alternating between parties separately rather than meeting jointly

Answer

Shuttle diplomacy involves a mediator moving back and forth between parties who cannot or will not meet face-to-face.

Question 3

An organization that regularly uses conflict resolution training is MOST likely trying to build which cultural value?

Accepted Answer

Psychological safety and open dialogue

Answer

Conflict resolution training fosters psychological safety, encouraging employees to surface and address disagreements constructively.

Question 4

Which of the following BEST describes 'principled negotiation' as outlined by Fisher and Ury?

Accepted Answer

Separate people from the problem and focus on interests

Answer

Principled negotiation separates the people from the problem and focuses on interests, not positions, to reach wise agreements.

Question 5

When two parties in a conflict have very high emotional investment, which technique is MOST useful before problem-solving begins?

Accepted Answer

Allowing each party to vent feelings in a structured, uninterrupted format

Answer

Structured venting allows parties to feel heard, reducing emotional intensity enough to enable rational problem-solving.

Conflict Management Practice Test