Conflict Management & Resolution 3

Question 1

Two departments are competing for the same budget allocation. This is best described as what type of conflict?

Accepted Answer

Intergroup conflict

Answer

Intergroup conflict occurs between different groups or departments competing for shared resources.

Question 2

What is the primary goal of 'collaborative' conflict resolution?

Accepted Answer

Find a solution that fully satisfies both parties' core needs

Answer

Collaboration aims for a win-win outcome where both parties' underlying interests are genuinely met.

Question 3

An employee feels a coworker took credit for their idea. Which step should they take FIRST?

Accepted Answer

Discuss the situation directly with the coworker

Answer

Direct communication is the first step, giving the coworker a chance to address the misunderstanding before involving others.

Question 4

Which of Thomas-Kilmann's conflict modes involves high assertiveness and low cooperativeness?

Accepted Answer

Competing

Answer

The competing mode is highly assertive and uncooperative, prioritizing one's own goals over the relationship.

Question 5

What is 'reframing' in the context of conflict resolution?

Accepted Answer

Changing how a situation is perceived to open new solutions

Answer

Reframing shifts perspective on a conflict, helping parties see it differently and discover new paths to resolution.

Conflict Management Practice Test