Conflict Management & Resolution 2

Question 1

Which conflict resolution strategy involves each party giving up something to reach an agreement?

Accepted Answer

Compromise

Answer

Compromise requires both parties to concede something, resulting in a middle-ground solution.

Question 2

A team member repeatedly misses deadlines, causing conflict with colleagues. What is the BEST first step for the manager?

Accepted Answer

Schedule a private one-on-one to understand the root cause

Answer

A private conversation helps identify underlying issues before taking corrective action.

Question 3

What does 'interest-based negotiation' focus on?

Accepted Answer

The underlying needs and concerns of each party

Answer

Interest-based negotiation looks beyond stated positions to discover the underlying needs driving each party.

Question 4

In conflict resolution, what is 'active listening' primarily designed to do?

Accepted Answer

Ensure the speaker feels heard and understood

Answer

Active listening demonstrates empathy and ensures the other party feels genuinely understood before solutions are explored.

Question 5

Which of the following is an example of a 'lose-lose' conflict outcome?

Accepted Answer

Both parties walk away worse off than before the conflict

Answer

A lose-lose outcome occurs when both parties are left worse off, often due to destructive escalation or stalemate.

Conflict Management Practice Test