Conflict Management Practice 4

Question 1

Two departments conflict because they share a limited budget. This is best classified as:

Accepted Answer

Resource conflict

Answer

Resource conflict arises when multiple parties compete for the same finite resources such as budget, staff, or equipment.

Question 2

A manager mediating a conflict asks each party, 'What outcome would make this situation acceptable to you?' This technique is called:

Accepted Answer

Future-focused questioning

Answer

Future-focused questions shift attention from past grievances to workable outcomes, opening space for creative solutions.

Question 3

Which conflict de-escalation technique involves acknowledging the other party's emotions before presenting your own perspective?

Accepted Answer

Empathic validation

Answer

Empathic validation lowers emotional defenses by showing you understand how the other person feels before advocating for your own view.

Question 4

A team member uses sarcasm and passive-aggressive comments instead of directly raising a concern. This communication style is:

Accepted Answer

Passive-aggressive

Answer

Passive-aggressive behavior expresses negative feelings indirectly, avoiding direct confrontation while still signaling displeasure.

Question 5

When is 'competing' an appropriate conflict management style?

Accepted Answer

When a quick decision on a safety issue is required

Answer

Competing is justified in emergencies or ethical crises where speed and decisiveness outweigh the need for consensus.

Conflict Management Practice Test