Conflict Management Practice 3

Question 1

A supervisor consistently takes credit for her team's ideas, causing resentment. This is an example of which conflict source?

Accepted Answer

Power and recognition conflict

Answer

When recognition and credit are distributed unfairly, it creates a power-based conflict tied to status and fairness.

Question 2

Which listening technique involves summarizing what someone said to confirm your understanding before responding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing confirms understanding, signals respect, and prevents miscommunication from derailing a resolution conversation.

Question 3

A team is deadlocked on a budget decision. Which conflict resolution strategy involves each side giving something up to move forward?

Accepted Answer

Compromise

Answer

Compromise requires mutual concessions and is useful when a quick, workable solution is needed and full collaboration isn't feasible.

Question 4

What does 'psychological safety' contribute to conflict resolution in teams?

Accepted Answer

It allows team members to raise concerns without fear of retaliation

Answer

Psychological safety encourages honest dialogue, which is essential for surfacing and resolving conflicts constructively.

Question 5

Which of the following is a key characteristic of distributive bargaining in a conflict?

Accepted Answer

One party's gain directly comes at the expense of the other

Answer

Distributive bargaining treats resources as fixed, making it a zero-sum approach where one side winning means the other loses.

Conflict Management Practice Test