Conflict Management Conflict Management 5

Question 1

What is 'stonewalling' in the context of interpersonal conflict?

Accepted Answer

Withdrawing from the conversation and refusing to engage

Answer

Stonewalling is when one party shuts down and refuses to communicate, often as a defense mechanism that prevents any resolution.

Question 2

In a conflict between two departments over budget allocation, which approach would most likely produce a lasting resolution?

Accepted Answer

A joint problem-solving session to align on shared goals

Answer

A joint problem-solving session allows both departments to align on shared organizational goals, producing a solution both parties feel ownership over.

Question 3

What does 'cognitive reappraisal' mean as a conflict management technique?

Accepted Answer

Changing how you mentally interpret an emotionally triggering situation

Answer

Cognitive reappraisal involves consciously reinterpreting a situation to reduce its emotional charge, enabling more rational responses during conflict.

Question 4

Which conflict management skill involves accurately reading and responding to the emotional state of the other party?

Accepted Answer

Empathy

Answer

Empathy — the ability to understand and share the feelings of another — is critical for de-escalating conflict and building trust.

Question 5

A supervisor avoids addressing a long-standing conflict between two team members. Over time, productivity drops and other staff become drawn in. This illustrates the risk of which conflict style?

Accepted Answer

Avoiding

Answer

Avoiding conflict may seem safe short-term, but unresolved issues fester, expand, and ultimately cause broader team damage.

Conflict Management Practice Test

Conflict Management Practice Test

Conflict Management Conflict Management 5