Conflict Management Conflict Management 4

Question 1

Which conflict management approach is best when a decision must be made quickly and the stakes are high?

Accepted Answer

Competing

Answer

Competing (asserting your position firmly) is appropriate in emergencies requiring swift, decisive action when there is no time for consensus-building.

Question 2

What does 'reframing' mean in the context of conflict resolution?

Accepted Answer

Presenting an issue in a new way to shift perspective

Answer

Reframing involves presenting a problem from a different angle to reduce hostility and open up new solution pathways.

Question 3

In cross-cultural conflict management, which factor is most important to consider first?

Accepted Answer

Cultural norms around communication and face-saving

Answer

Cultural norms — especially around direct vs. indirect communication and 'face-saving' — profoundly shape how people express and resolve conflict.

Question 4

A team member consistently misses deadlines, causing frustration among peers. This conflict is best categorized as:

Accepted Answer

Task or process conflict

Answer

Task or process conflict arises from disagreements about how work should be done or who is responsible for completing it.

Question 5

What is the 'dual concern model' of conflict resolution primarily based on?

Accepted Answer

The degree of concern for self versus concern for others

Answer

The dual concern model maps conflict styles along two axes: concern for self (assertiveness) and concern for others (cooperativeness).

Conflict Management Practice Test

Conflict Management Practice Test

Conflict Management Conflict Management 4