Conflict Management Conflict Management 3

Question 1

Which communication approach is most effective during high-conflict situations to reduce defensiveness?

Accepted Answer

I-statements ('I feel frustrated when...')

Answer

I-statements express your experience without blaming the other person, reducing defensiveness and keeping dialogue open.

Question 2

What is 'positional bargaining' and why is it considered less effective?

Accepted Answer

Bargaining locked to stated demands; it limits creative solutions

Answer

Positional bargaining anchors parties to their stated demands, making compromise difficult and blocking mutually beneficial solutions.

Question 3

Which of the following best describes 'distributive conflict'?

Accepted Answer

A conflict where one party's gain comes at the other's expense

Answer

Distributive conflict is a zero-sum situation where resources are fixed and one party's gain equals the other's loss.

Question 4

In the Thomas-Kilmann Conflict Mode Instrument, which style represents high assertiveness and high cooperativeness?

Accepted Answer

Collaborating

Answer

Collaborating is both highly assertive and highly cooperative, aiming for a win-win solution that fully satisfies both parties.

Question 5

What role does a neutral third party play in mediation (as opposed to arbitration)?

Accepted Answer

Facilitates communication but does not decide the outcome

Answer

In mediation, the mediator facilitates dialogue and helps parties reach their own agreement — unlike arbitration, where the third party decides the outcome.

Conflict Management Practice Test

Conflict Management Practice Test

Conflict Management Conflict Management 3