Conflict Management Conflict Management 2

Question 1

Which conflict resolution style is most appropriate when the issue is trivial and preserving the relationship is more important than the outcome?

Accepted Answer

Accommodating

Answer

Accommodating prioritizes the other party's needs over your own, making it ideal when the relationship matters more than the specific outcome.

Question 2

In interest-based negotiation, what should parties focus on instead of their stated positions?

Accepted Answer

Underlying needs and motivations

Answer

Interest-based negotiation focuses on the underlying needs and motivations driving each party's position, enabling more creative solutions.

Question 3

What is 'BATNA' in conflict negotiation?

Accepted Answer

Best Alternative To a Negotiated Agreement

Answer

BATNA stands for Best Alternative To a Negotiated Agreement — your fallback option if negotiations fail.

Question 4

A manager notices two employees in a heated argument in the break room. As a first step, what should the manager do?

Accepted Answer

Separate the parties and allow them to cool down

Answer

Separating conflicting parties and allowing emotions to de-escalate is the critical first step before attempting resolution.

Question 5

Which term describes a conflict that arises from differences in values, beliefs, or identity?

Accepted Answer

Relationship conflict

Answer

Relationship conflicts stem from differences in personality, values, or perceptions and are often the most difficult to resolve.

Conflict Management Practice Test