Conflict Management Conflict Management Negotiation & De-escalation 3

Question 1

What is a 'memorandum of understanding' (MOU) in conflict resolution?

Accepted Answer

A written document outlining agreed terms reached during negotiation or mediation

Answer

An MOU records agreed terms and commitments, creating accountability without necessarily being a formal legal contract.

Question 2

Which negotiation tactic involves deliberately introducing a new demand late in negotiations to gain additional concessions?

Accepted Answer

Nibbling

Answer

Nibbling occurs when a party adds small extra demands after a deal seems nearly complete, exploiting the other side's desire to close.

Question 3

What does 'bracketing' mean as a negotiation technique?

Accepted Answer

Making an offer that brackets your target — setting a range where your desired outcome is the midpoint

Answer

Bracketing involves offering and countering at strategic points so that if both sides split the difference, the result lands at your target.

Question 4

Which de-escalation principle involves validating someone's emotions without necessarily agreeing with their position?

Accepted Answer

Emotional validation

Answer

Emotional validation acknowledges that a person's feelings are understandable, reducing defensiveness and opening space for rational dialogue.

Question 5

In the context of conflict resolution, what is 'issue framing'?

Accepted Answer

How a conflict issue is presented, which shapes how parties perceive and respond to it

Answer

Issue framing profoundly influences conflict dynamics — presenting the same problem as a shared challenge versus an adversarial dispute leads to very different outcomes.

Conflict Management Practice Test

Conflict Management Practice Test

Conflict Management Conflict Management Negotiation & De-escalation 3