Conflict Management Conflict Management in the Workplace

Question 1

Which conflict management style is best when a quick decision is needed in a crisis and you have authority?

Accepted Answer

Competing

Answer

The competing style is appropriate when a fast, decisive action is required and there is no time for discussion.

Question 2

An employee repeatedly misses deadlines, causing team conflict. What is the FIRST step a manager should take?

Accepted Answer

Hold a private conversation to understand the root cause

Answer

A private conversation allows the manager to understand underlying issues before taking further action.

Question 3

What does 'positional bargaining' in workplace conflict refer to?

Accepted Answer

Each party stating a fixed demand and refusing to move

Answer

Positional bargaining occurs when each side holds firm to a stated position rather than exploring shared interests.

Question 4

Which of the following is a structural cause of workplace conflict?

Accepted Answer

Ambiguous roles and overlapping responsibilities

Answer

Structural causes include unclear reporting lines, role ambiguity, and resource competition rather than personal differences.

Question 5

A manager notices two team members are in conflict but neither has reported it. What is the recommended approach?

Accepted Answer

Proactively address it early to prevent escalation

Answer

Early intervention prevents minor conflicts from escalating into major disruptions that harm productivity and morale.

Conflict Management Practice Test